813 Dalton Division Rd, Dalton, MA 01226
Owner: Aleisha & Brian Gibbons
Founded in: 2008
Organic Sales: Roughtly 65% of total store sales, and an estimated 80% of produce sales are certified organic. All produce is either certified organic or sustainably grown.
Annual Sales: Less than $2.5 million a year (includes storefront sales and delivery sales to roughly 400 customers/week).
Manufacturer CommunicationBerkshire Organics stocks roughly 5,000 mainly local and organic grocery items. Store staff visit sustainable farms to verify acceptable farming practices. Store has a staff member who investigates all products for potential GMO ingredients before bringing them in to the market. Berkshire Organics works with a wide variety of local vendors and has educated them about GMOs, getting several to remove them from their products.
Product Removal ProcessProducts (very few) that are likely to contain GMOs are labeled. These items are discontinued as sales volume drops. The store has hand-made labels, such as for products made within a 100 mile radius.
The few products they stock that may contain GMO ingredients are labeled as such, Non GMO Project labeled products are prominently displayed throughout the store. Berkshire Organics is a Non-GMO Project Participating Member.
Selected by OCA as one of the 2013 ‘Diligent Dozen” Right to Know Grocers
In the heart of the Berkshires in Massachusetts, there is a unique market and delivery service that has been actively pursuing a mission to provide their customers with sustainably grown, clean, and healthy food. Berkshire Organics began as a small local and organic produce delivery service out of owner’s Aleisha & Brian Gibbons home. Armed with a passionate vision, they have quickly grown the business into a successful market on the Pittsfield/Dalton line. The deliveries continue year-round to several hundred county residents each week.
While growing the market and delivery service, Aleisha & Brian helped mentor Pamela Denholm on how to start her own produce delivery service, South Shore Organics, for residents in the South Boston area. South Shore Organics has successfully grown in its first three years and is also getting ready to open a market. But Aleisha & Brian didn’t stop there. They also started a local school delivery program which they are in the process of converting into a 501(c)3 non-profit.
With the help of a dedicated and knowledgeable staff, Berkshire Organics has become the go-to shop in Berkshire County for foods that are free of GMOs. They are currently trying to educate their customers on the abundance of GMO sweet corn in the local area through their weekly newsletters. They also work closely with many local farmers on trying to tackle livestock processing and non-gmo feed issues as well as work with food vendors, using a stringent vetting process to impress upon them the importance and marketability of organic and non-GMO products.
Berkshire Organics was recently selected as one of the “Diligent Dozen” Right to Know Grocers. Here are excerpts from an interview with store owner Aleisha Gibbons.
On GMOs . . .
Q. Roughly what year did your store decide to take action to protect your customers from GMOs?
Q. How did your store’s GMO education, labeling and purchasing policies and practices come about?
A. We started to add more grocery items to our market in 2010. Because our goal is to carry predominantly local and organic products we wanted to be careful about the grocery items we offered. We began to read more about GMOs and decided we wanted to offer the cleanest foods we could find. One staff member in particular embraced learning all she could about GMOs. The more she learned and shared with the rest of the staff, the more obvious it was this was something we couldn’t ignore. We wanted to be proactive.
Q. What has been the most difficult aspect of keeping GMOs out of your store?
A. Knowing whether or not to trust food companies or sales representatives who say their product is non-GMO, when the product is not verified and you see conventional probable GMO ingredients listed on the ingredients label.
Also, we worry about losing business. We have eliminated some popular items and replaced them with cleaner alternatives. We do our best to explain to the customer why we no longer carry that particular item but you always worry that you could lose their business. In most cases, the customer is very appreciative and that helps to build trust and loyalty.
Q. What’s your position on GMOs and livestock feed as they relate to your local and regional meat and dairy producers?
A. This is still a difficult topic for local farmers in our area. There is basically one locally produced feed that many farms use. We know the feed is most likely GMO. The farmers tell us that if they switch to an organic feed their costs will double. Fortunately, many farms rely on their own organic pasture. But we have not seen any farms switching to an organic, non-GMO feed just yet. This is a topic that our GMO screener brought up with Jeffrey Smith when she attended a GMO workshop run by him. He acknowledged the difficult position we are in – supporting our local farmers is such high priority for us. Jeffrey’s response was that we should absolutely keep working with the local farms because even if they are using some GMO feed the products that we get from them are still vastly superior to conventional meat and dairy.
Q. Please share a few success stories in getting manufacturers to remove/replace GMO ingredients in their products.
A. When we did an overhaul of all the items we carry, and looked at all the ingredient lists for every product, we realized we would need to contact many local food makers with our concerns about GMOs. Several of them were confused and did not know about GMOs. There were several, however, who did take action. One local granola maker from Bola Granola switched the canola oil she was using. Since then she has added other products to her line and is marketing them as non-GMO. This was reassuring for us to see.
Q. What customer feedback has your store received about your GMO policies and practices?
A. At first customer response was sort of quiet. We think customers were trying to understand this very difficult topic. We really tried to educate our customer base with articles and information through our e-newsletters, printed newsletters and through social media. Suddenly customers started to talk to us more about GMOs. Some got involved and organized rallies and protests. Now customers seem very appreciative of the work we have done and continue to do by keeping them updated on the subject.
Q. What tools could OCA or the Natural Foods industry provide that would help you and other grocers keep GMOs out of the food supply?
A. We’re not certain we can trust products that we’re told are GMO-free, but that don’t have the non-GMO project verification. For example, the Kind Bars have been an item we have not brought into our store, even though they say non-GMO on the wrapper. When you look them up on the Non GMO Project website http://www.nongmoproject.org/ you see that only their clusters are listed. The bars are not. When we met with a sales rep from the company he did not know much about GMOs. We explained our concerns about conventional soy lecithin and natural flavors being listed in almost every bar. He said they were in the process of getting them verified. But he never got back to us with proof or a certificate. So we remain uncertain about this item. We’d like to see some stricter policing somehow. OCA does a great job of calling companies out and doing undercover work so perhaps this is something they could assist with as well.
One of the things that has been most helpful to us, that OCA spearheaded, was their education on large corporations who own organic brands and who fought against the mandatory labeling in CA. We took action immediately and eliminated many of the brands from our shelves.
Q. What advice do you have for other grocers who want to keep GMO ingredients off their shelves?
A. Education is the key. There is a lot of information out there to read and absorb and the information changes almost daily. It’s important to have staff members who are dedicated to this mission. These staff members need to work closely with the folks who place orders and decide what products to bring in. It’s important the owners and managers are also on board with the strict non-GMO policy and that they understand what to look for as well. There have been many times when I, as the store owner, was almost talked into a product by a sales person until my staff member reminded me about the GMO derivative ingredients. At that point, we decided against the product.
On Store Mission and Values . . .
Q. What makes your store special in the competitive natural foods marketplace?
A. Our main emphasis has always been local and organic. We offer the best variety of local produce and value-added products in the area. We work with over 50 local farms and small businesses and deliver over 250 baskets each week full of produce and grocery items to homes and businesses. We also offer a full market so customers can pick up their baskets and do their own shopping. We operate year-round. When our local farmer’s markets shut down for the winter, we keep going.
Not only do we not bring in new products that may have GMO ingredients, but we have gone through our entire market and found better, cleaner alternatives to many items that have conventional dirty-dozen and/or GMO ingredients. There have been many popular items we eliminated from our shelves because we found organic alternatives that we could offer instead. We have discontinued many organic brands owned by large corporations such as Knudsen, Santa Cruz, Muir Glen and Cascadian Farms, to name a few. We have some large organic corporate brands still on our shelves because we haven’t been able to find a smaller, independent company that offers an alternative. As soon as one does become available, we mark the large corporate brand on sale to move it out and bring in the better alternative.
Q. Tell us about your store’s mission and values.
A. Our mission is to link local residents with local and organic farms by making these foods more accessible through our customer-centric, year-round delivery service and a market that is open seven days a week. Truth, transparency and trust are our core values.
Q. How does your store express these values through your purchasing policies?
A. While we are in business to stay in business, we do not sell items based solely on profitability. We are not afraid to discontinue items and lose some business as a result. We do our best to educate our customers on why we make the purchasing decisions we do so they have greater trust in us and feel safe buying the products we sell. Our aim is to help alleviate the consumer’s confusion over which items and brands are the safest. We do all the research and background work so the customer doesn’t have to.
Q. What are your current store goals?
A. To find better alternatives for some of the items we put GMO warnings on in the store and on our website. We have a small list of items for which we are looking for clean, organic alternatives, and we hope that these items will enter the marketplace soon.
Q. What would you like OCA to communicate to Monsanto and its GMO allies on behalf of your store and customers?
A. If you want a piece of the organic pie, which you obviously do by owning organic companies, than please stand behind organic and make your foods clean and transparent by labeling them if they do contain GMOs. Stop being hypocritical by selling organic products and then spending thousands and millions of dollars in advertising and marketing to confuse the masses on why they shouldn’t vote for their right to know about GMOs.
Personally speaking . . .
Q. What aspect(s) of retailing do you find most enjoyable and most gratifying?
A. Customer appreciation and feedback is always the best. When customers thank you for looking out for their best interests and tell you to keep up the good work, that’s what keeps you motivated to keep pushing. Our food system in the U.S. is a very complicated and tangled web. The average person does not have time to research and educate themselves on who owns who, who supports GMOs, etc., so it has been very rewarding to help bring some of this information to our customers in a way they can better understand.
Q. How did you get interested in natural foods retailing, and what keeps you in the business?
A. There is a definite need for truth and transparency in our food system in this country. Small, independent businesses like ours can thrive because customers respond to retailers that they perceive as trustworthy. Many people realize that large corporations may not always have the best interest of the consumer in mind. Many times those corporations are driven by profit instead of doing what is best for the public.
Q. What else would you like to share about your store with OCA readers?
A. When all the other stores and markets in our area were being quiet on the GMO issue, we tried to bring as much attention to it as possible. We were the first in our area to sponsor the film, Genetic Roulette, to a sold-out crowd. We helped sponsor several GMO rallies and protests, not just by attending them but through advertising and marketing. We have attended several meetings with our local government representatives to try and bring the GMO issue to the forefront, especially when many of them were not even familiar with the term. We tried for a long while to get our local newspaper to write a story about GMOs and we succeeded. It’s exciting to see more and more people talking about GMOs and wanting to take action.